How do I give a refund?


To reduce refunds and transaction problems, you’re required to complete the appointment for the client to be charged.

We suggest that you only charge your client after you’ve completed your services and while they’re present.

If there’s a problem processing the transaction, ask the client to double check their payment info on the Client App. If you’re using the Biz app, make sure you entered or scanned their card and the numbers, name, and zip code is correct.

Once the payment info is updated, try completing the transaction again.

If you still can’t process the payment, contact us at

We’re here to help

If you think a refund is necessary, please contact us at, and we will work with you to fix the problem as soon as possible.

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